About NG911 Services, Inc.




NG911 Services Inc. delivers digital transformation and patented innovation to your PSAP through revolutionary call routing data solutions.
We create software that improves wireless 9-1-1 call routing and increases the operational efficiencies of your PSAP.
Our secure, cloud-based technology streamlines your data governance processes by integrating a data visualization portal, cell coverage data workflows, and routing optimizer tools to empower your 9-1-1 governing authority with vital information and analytics - saving time, money, reputations, and lives.

NG911 Services was founded by Don and Kathleen Mitchell in 2019. For more than 24 years, Don has tenaciously pursued his vision of improving the accuracy of call delivery for emergency services. A prolific inventor of 35 patents to-date, he has actively contributed to advancements in public safety technology including wireless 9-1-1, 9-1-1 calling for VoIP, text-to-911, and NG9-1-1.
Today, through NG911 Services collaboration among a talented team of public safety experts (with over 100 years combined experience) and suppliers, the company's solutions are positioned for improved public safety deployments in the U.S. and globally.

Our Values

  • Respect - We foster mutual respect and integrity in our individual roles of serving our industry.
  • Focus - We adhere to our end goal of helping you to save lives through bold innovation that eases your customers' mission.
  • Collaboration - We regard our customers, our partners, and our team as valued allies in advancing 9-1-1 technology.
  • Agility - We are agile and flexible, ready to pivot for your customers' needs in this rapidly changing sector.
  • Our solutions support and enhance our reseller offerings.

    Our suppliers are an extension of NG911 Services

    Our Industry Association Memberships